Working with NCC
We tell every potential employee in their first interview with us that we’ve built a strong reputation with our clients for our commitment superior flexibility and responsiveness. It’s not always the case that an employee will be asked to demonstrate that same commitment their very first day on the job, but two of our team members had the opportunity to do just that. In December 2010, we assigned new associates Mathew Strote and Laura Walters to travel to Orlando, Florida, to provide on-site transcription support for a four day Army Diversity and Leadership Training conference.
Traveling to Florida proved to be the first challenge Mat and Laura faced, as the poor weather on the travel day meant flights that were not cancelled were delayed. Mat and Laura’s patience and persistence in dealing with the airline representatives paid off, however, when they finally arrived at the Orlando conference hotel site at 10 pm, approximately 8 hours later than originally scheduled. Our team shook off any effects from the extended travel day and rose early on the first day of the conference to ensure ample time to set up our digital recording equipment and note-taking stations.
Our team stayed active for the duration of the conference, as the agenda was packed with sessions and panels spread throughout hotel. Mat and Laura stayed in regular communication with our team at headquarters throughout the course of the conference, verifying that the audio files and notes they took from each day’s sessions were properly uploaded so that the verbatim transcription process could begin.
Upon the conclusion of the conference and our team’s return to DC, our client sent us the following note:
“I just want to say that Mat and Laura did an outstanding job last week in both their break-out groups and the panel discussions. They were pro-active and really dove into their groups and partnered up with the workshop leaders. They, too, gave high accolades on their performance.
It was a difficult job, considering they had no prior knowledge of the subject matter, and still they marched on and always with a smile.
You have a stellar group.”
Most importantly, the client contacted us again two months later, asking our same team to once again come onsite for transcription support at another Army meeting in March 2011, this one in the DC area.