IT Support for NIH’s ScheduALL Software
The National Institutes of Health (NIH) campus in Bethesda, Maryland is alive with activity every day as research scientists, subject matter experts, and public and private officials engage in lectures, seminars, conferences, scientific meetings and other activities that impact the health of the Nation. As the world’s largest medical research agency, NIH utilizes the ScheduALL event and resource tracking and business management software to ensure that logistics for these events are managed through a reliable, well-supported workflow. Since 2006, NCC has been privileged to support NIH by providing comprehensive IT support services for ScheduALL. The ScheduALL program is managed by the NIH Division of Medical Arts (DMA)/Events Management and used by individuals throughout NIH to organize thousands of events and provide point of sale tracking for NIH events and resources.
NCC has provided NIH with exceptionally skilled IT personnel to meet all user needs related to their ScheduALL implementation. Our team has exercised best practices and designed processes for the successful implementation of ScheduALL for all NIH business units to use for meeting and conference scheduling and support. NCC software developers have supported NIH through: gathering system and process requirements; creation, testing, and deployment of client push packages such as software updates and training; creation of a SharePoint request site for scheduling; successful integration of multiple business units into one unified scheduling and billing system; report inventory consolidation and migration; associated system security measures; and user support.
NCC was initially awarded a nine-month contract to provide these services in 2006 and was subsequently awarded a three-year contract based on superior performance. In 2010 NCC was again awarded a multi-year contract, and today we continue to provide ScheduALL IT support services.
We are proud of the positive results we have achieved throughout the life of the contract, from the date of award through the present, and we look forward to continuing to make communication and collaboration happen for NIH.