Multimedia and AV Integration Services – DoD

U.S. Department of Defense, Washington Headquarters Service (WHS)

– 2008 –

The WHS required the services of a multimedia integration company to upgrade 16 conference rooms in the Pentagon Library Center by furnishing the necessary labor, materials, equipment, business approach and strategy to support the multimedia design, implementation and support project. Additional support needs included hardware and software purchase, installation, configuration and testing, integration support services, programming services, documentation, and acceptance testing. Project management included interfacing with other stakeholder and technical personnel to include the WHS ITMD, General Dynamics, Pentagon Force Protection Agency, Information Technology Agency, and Defense Information Systems Agency.

Our project plan generation included all project milestones and an associated schedule. We provided the workforce to design, install, configure, test, and maintain WHS multimedia systems. NCC installed and programmed accepted software and configurations on the WHS network and was responsible for the maintenance of user manuals using configuration and change management best practices. Additionally, NCC provided status meetings, reports and system documentation, training of end users on the management software and conducted “train-the-trainer” instruction as required, and on-call troubleshooting, maintenance and repair support.

In the end, NCC upgraded all 16 conference rooms with vastly improved multimedia and video teleconference capabilities. All work was completed on time and within budget. We expanded services to support video teleconference network at WHS and improved the overall communication channels for WHS personnel.