Multimedia Services – NIH
National Institutes of Health
– 2002-present –
The National Institutes of Health (NIH) required assistance providing media communications services for its agencies and councils. NIH media events contain specific scientific and technical language that requires a high level of specialized skill to reproduce. NIH needed a firm that could provide a high level of accuracy to meet its Section 508 requirements at a reasonable price. NIH also required administrative support for scheduling captioners who could cover up to 30 total hours of audio a day.
NCC was able to provide NIH with a full package of services to meet their needs, ranging from remote, real-time, and onsite transcription and captioning services all the way to post production editing services. After events were recorded, NCC offered video digitization and duplication services. For maximum flexibility, NCC provided post production captioning in QuickTime, RealPlayer, Windows Media and Flash formats. To keep work organized, NCC designated a single Client Manager to handle all contract scheduling, invoicing, and customer service calls. Additionally, NCC was able to provide translation services in a variety of languages including Arabic, French, and Spanish.
At the present NIH remains one of NCC’s largest clients and we continue to provide service levels over 99 percent with regard to deadlines and start times. We maintain real time captioning accuracy rates for scientific content over 97 percent, with over 1500 hours of events a year. In addition, our track record of success with NIH has led to individual contacts for similar services with HHS, CMS, FDA, and CDC.