NCC is ISO 20000-1:2011 Certified

ISO 20000-1:2011

NCC is proud to announce that we are ISO 20000-1:2011 certified.  This certification demonstrates our commitment to providing high-quality IT, multimedia, and audiovisual services and solutions to meet the specialized needs of each of our customers.

In addition to our recent ISO 20000-1:2011 certification, NCC maintains an ISO 9001:2015 certification and has been appraised at a CMMI SVC Level 3 maturity, ensuring that our customers can rely on us for continued superior services and support.

We are honored to have been enabling communication and collaboration for our customers for the past 17 years, and look forward to providing the consistent quality and experience that they have come to expect in the years ahead.

NCC Celebrates the Holiday Season

NCC Holiday Party

2018 is now in the books, and as we begin to put the holiday season in the rearview mirror and our lights and decorations go into hibernation until next winter, NCC is glad to reflect on the holiday celebrations we were able to enjoy with our fellow employees and their families during the last month.

On December 7th, employees and their guests gathered at Clyde’s of Gallery Place in DC for the Annual NCC Holiday Party.  We enjoyed fine food, dancing, games, and good company that evening.  Contest and raffle drawing prizes included cookware and technology.

On December 19th, we held two of our more recent traditions: the White Elephant Gift Exchange and Ugly Sweater Contest.  The contest was a woolly and colorful spectacle where NCCers showed off their awesomely unsightly holiday sweaters.  A customized sweater featuring NCC’s logo and a Christmas wish list ended up ‘winning’ first place.  The Gift Exchange featured no shortage of tacky and wacky gifts, and this year included a rather risqué cookbook, a beer belly fanny pack, and a disco ball USB, along with more practical gifts such as a mini waffle maker and fuzzy blanket.

We were grateful to share many laughs and fun moments with our colleagues during the holiday season.  As the calendar has flipped to 2019, we look forward to finding new and innovative ways to continue enabling communication and collaboration for our customers this year and beyond.

We wish our clients, industry and community partners, friends and family a happy, healthy, and productive 2019.

NCC President and CEO Chris Marquez Interviewed on Federal News Radio

Chris Marquez

While most of the country was finishing off its last piece of pumpkin pie, NCC’s President and CEO Chris Marquez wrapped up Thanksgiving weekend on the radio!  On the morning of November 25th, Chris was interviewed on WFED 1500 (Federal News Radio) in Washington, DC, as part of the Executive Leaders Radio program.  The show was aired nationally on December 1st on Biz Talk Radio.  It can also be heard here (Chris is the first interview on the program).

The weekly show features “prominent CEOs, CFOs, and Presidents focusing on ‘what makes people tick.’”  During his appearance on the program, Chris discussed NCC’s mission and services; and also talked about his family and how they inspired his journey, from founding NCC back in 2002 up to the present day.

Providing some insight into what drove him to launch a company like NCC, Chris cited one particular piece of advice he received from his mother: “I think there’s a certain amount of delusion you need sometimes to start and run a business and be successful, and continue growing it,” Chris said.  “The obstacles are huge and they’re hard.  And you really have to have the belief that no matter what.”

In addition to discussing NCC and the industry in general, Chris touched on his beginnings as an aspiring actor and pianist, plus working in his family’s food business at a young age.  He also noted the importance of being part of and improving the community and the world around him.

We thank Federal News Radio and the Executive Leaders Radio program for inviting Chris onto the show and encourage you to tune in to the archived broadcast.

NCC Appraised at CMMI Level 3

CMMI Appraisal

We are pleased to announce that NCC, a technology services firm specializing in unified communication and information management solutions, has been appraised at Maturity Level 3 of the CMMI Institute’s Capability Maturity Model Integration by Delhi Quality Services (DQS).  CMMI is a capability improvement framework that provides organizations with vital elements of effective processes that improve performance.

An appraisal at Maturity Level 3 means we are performing at a “defined” level, where processes are well characterized and understood, and are described in standards, procedures, tools, and methods.  Our rigorous and robust processes ensure our practices are sustainable and aligned to satisfying our customer’s dynamic requirements.

For over 25 years, thousands of successful organizations in industries such as aerospace, finance, healthcare, IT, software, defense, transportation, and telecommunications among others, have achieved continued success through utilizing the CMMI framework.  NCC is pleased to offer our customers further demonstration of our commitment to quality and continuous improvement, building on our ISO 9001:2015 certification.

Live Event Support for NSF 2018 Spring Grants Conference

The National Science Foundation (NSF) was established in 1950 with the mission “To promote the progress of science; to advance the national health, prosperity, and welfare; and to secure the national defense; and for other purposes.”  The NSF does this, in part, by awarding grants to more than 2,000 colleges, universities, K-12 school systems, businesses, science organizations and other research organizations throughout the U.S.  The NSF receives and reviews about 40,000 proposals for research and education projects each year, funding approximately 11,000 at nearly $130 billion in total annually.

Twice a year, NSF representatives and college and university faculty, researchers, and grant administrators attend NSF’s two-day grants conferences, where they participate in informative presentations and discussions about funding, the proposal process, new programs and initiatives, and more.  On June 4-5, NSF held its 2018 Spring Grants Conference in Detroit, and NCC had the privilege to be there to provide comprehensive live event and logistical support for the entirety of the event.

Conference roomNCC’s associates were on hand to assist and coordinate in several logistical areas.  These included sign-in and registration for roughly 400 attendees; navigation assistance throughout conference venue; answering miscellaneous questions about the local area and event; and performing setup and breakdown of tables, signs, and items.

While conference participants attended informative presentations and met with NSF staff to learn about new NSF-funded research programs and initiatives crucial to shaping scientific research and development, our team was focused on enabling communication and collaboration.

Conference table

Our relationship with NSF goes back nearly a decade, and we have been pleased to support past NSF Grant Conferences including the 2016 Fall conference in Pittsburgh and the 2017 Spring conference in Louisville, in addition to live event support for the East Asia and Pacific Summer Institutes (EAPSI) Orientation, the Graduate Research Fellowship Program (GRFP), and several other events.

We were honored to support NSF’s Spring Grants Conference, and we look forward to partnering with NSF in the achievement of their mission.

Video Production Support for HHS Broadcast Communications

camera and mic

In early 2016, NCC was honored to begin a contract supporting the HHS Broadcast Communications Division’s broadcast studio, video production, and live events.  Since that time we have produced hundreds of videos ranging from former First Lady Michelle Obama’s Let’s Move campaign to the devastation from last year’s hurricanes in Texas and Florida.

Our HHS Broadcast team takes tremendous pride in bring the stories being told by the people in front of the camera to life, whether it be through the addition of a certain piece of music, the camera angles utilized, the sequencing of images or segments of video, or other editing nuances.

Most of the productions are done in short turnaround, typically one to three days.  Examples of these include I AM HHS and Opioid videos with the HHS Secretary and Surgeon General (the latter of which were shot, produced, and cut in a day).  Other projects can take as long as six months to complete.

Every employee on our HHS Broadcast team plays a unique role, and they meet as a group to plan for each project before production commences.  According to one of our video editors, “We get the best product when we all put our heads together to come up with creative ideas…it takes a village to make a great video.”

As you’ll see from the variety of videos below, the HHS Broadcast team has succeeded in telling the stories and conveying the messages of the people whom are the subjects of those productions.  NCC is grateful to have such a talented team at the HHS Broadcast Communication Division, as they do their  part in enabling communication and collaboration for our customers.


NCC is ISO 9001:2015 Certified

ISO 9001:2015 small

NCC is proud to announce we have been certified to the ISO 9001:2015 standard.  Since our inception in 2002, we provided our customers in the public and private sector with the highest quality services and solutions.  Our ISO certification demonstrates our ongoing commitment to continuous improvement as we meet or exceed our customers’ expectations for service.

We are privileged to have been enabling communication and collaboration for our customers for more than 16 years, and look forward to delivering the consistent quality service and support that they have come to expect for years to come.

NCC Celebrates Small Business Month

small business month

NCC is pleased to celebrate National Small Business Month, which has taken place every May since 1963.  National Small Business Month recognizes the major impact and achievements made by America’s small businesses, which employ more than half of the workers in the U.S.

NCC was recognized as an SBA-certified 8(a) small business shortly after our founding in 2002.  After tremendous growth in numbers of employees and customers for more than a decade, we officially graduated from the 8(a) program on June 30, 2014.  After graduating from 8(a), we have remained committed to enabling communication and collaboration for our customers and supporting a variety of local organizations.  Now, in our new McLean, VA offices, we are thrilled to be part of a blossoming community that is home to a number of thriving small business.

NCC is happy to celebrate Small Business Month, and we encourage you to take a moment to appreciate the significant contributions that thousands of small businesses – like NCC – have made in a variety of industries across the country.

NCC to Serve as Sponsor for NIH Children’s Inn’s An Evening for Hope Gala

An Evening For Hope

In the midst of this early spring, which has felt more like early winter here in the National Capital Region, we could all use a vacation to a warmer locale.  If you participate in NIH’s An Evening for Hope raffle, you will have a chance to win two JetBlue roundtrip travel vouchers in the U.S. or select Caribbean and South American countries, and more importantly your entire raffle ticket purchase will benefit the Children’s Inn at NIH.

The raffle prize is just one aspect of this fantastic annual event, which takes place on April 28th at the Ritz-Carlton in Tysons Corner; a silent auction, VIP reception, dinner, several speeches, and an after-party are all included in the program.  NCC has had the privilege of serving as a sponsor for An Evening for Hope for the first four years of the event and will proudly be the “Valet Sponsor” for this year.

The money raised at An Evening for Hope will go directly to the Children’s Inn, a “place like home” for children with serious illnesses.  The Children’s Inn was founded in 1990, and since that time nearly 13,000 children and their families from all 50 states and nearly 100 countries have stayed – free of charge – at the Inn.  After spending their days in treatment at NIH, the children return to the Children’s Inn to be with their families and the compassionate staff and volunteers, to participate in a variety of educational and fun activities.

In addition to serving as a sponsor for An Evening for Hope for the fifth consecutive year, NCC has been honored to be involved in many Children’s Inn activities, including the Thoughtful Treasures initiative, A WINNter Affair, and the Children’s Inn Gala, among others.  NCC’s relationship with the NIH goes all the way back to the founding of our company in 2002, when we first provided realtime captioning services.  Since that time, we have added transcription, webcasting, AV and technology, and live event support for the NIH, enabling communication and collaboration for several organizations within the Institute as they perform research to develop treatments for the children who visit the NIH and the Children’s Inn.

We look forward to An Evening for Hope on April 28th, and we are honored to serve as a sponsor for this important night.  We encourage you to purchase a raffle ticket here (you do not need to be present at An Evening for Hope to win) or donate to the Children’s Inn by visiting its website.

NCC to Create “Thoughtful Treasures” for the Children’s Inn at NIH

Children's Inn

The Children’s Inn at the National Institutes of Health (NIH) opened its doors in 1990 to offer kids and their families a comfortable place to stay – at no charge – while the children receive medical treatment at NIH.  Since that time, organizations, companies, and individuals have volunteered their time and money in a number of ways to bring happiness to the thousands of children who have stayed at the Children’s Inn.

One of the newest ways in which to uplift a child at the Children’s Inn is the Thoughtful Treasures initiative.  On February 28th, NCC employees will participate in Thoughtful Treasures, as we will craft small gift baskets for residents of the Inn to receive in their mailboxes.  When each child checks into the Children’s Inn, they – along with siblings – receive a key to their own mailbox where they can find a “Thoughtful Treasure” awaiting them every day.  These daily gifts brighten the child’s day during their time at the Inn.

Since 2002, NCC has been privileged to provide a variety of services to NIH; and since 2013, we have proudly supported the Children’s Inn.  The Children’s Inn provides a family support system for children receiving last-hope treatment at the NIH. The Children’s Inn is a comforting place for children to stay in between treatments and hospitalizations; “a place like home” where families can stay together and find mutual support from other families staying at the Inn.  Without the Children’s Inn, some families may not be able to have their children participate in studies at the NIH because the cost of staying in a hotel for the duration of the treatment could be prohibitive.

In addition, on February 24th, NCC will participate in A WINNter Affair, an event which benefits the Children’s Inn.  Our Multimedia and Production Division Manager serves on the host committee for the event, assisting in outreach and fundraising efforts on NCC’s behalf.

Furthermore, for the fifth consecutive year, NCC will serve as a sponsor for the annual An Evening for Hope event, which takes place on April 28th at the Ritz-Carlton in Tysons Corner, VA.  All proceeds go to the Children’s Inn.  We will provide more details about this event as it approaches.

In the meantime, we look forward to taking a break from our workday on February 28th to create our Thoughtful Treasures, and we hope our creations bring a smile to the faces of the children who are staying at the Children’s Inn.  Any organization, group, or individual can create items to donate for Thoughtful Treasures; learn more here, email, or call 301-594-5364.